Computer Technical Support Specialist
| The Computer Technical Support Specialist Program provides students with the necessary knowledge and skills to obtain employment in the computer field. Students are trained to diagnose and repair computers and networks in today’s complex information technology environments. Students will be presented with information that will assist them in passing the CompTia’s A+, Network +, and Linux certification exams. The curriculum is based on intense written and hands-on courses that support the program. Academic classes are included to provide a well-rounded education. |  |
Upon successful completion of the Technical Support Plan of Study students will:
• Demonstrate the function of a computer operating system through written exams and labs.
• Demonstrate the ability to install, operate, and troubleshoot business-related computer application software such as word processing, spreadsheet, and presentation software through written exams and hands-on labs.
• Install, configure, and troubleshoot computer hardware components in networked and non-networked environments.
• Install, configure, administer, and troubleshoot workstation and server operating systems.
• Install, configure and troubleshoot software in networking and non-networking situations.
• Install and configure software/hardware to properly backup networked and non-networked computers. In addition, use that knowledge to recover critical data when failures occur through hands-on laboratory situations.
• Learn how to protect computers from viruses, worms, Trojan horses, and other malicious codes through the use of anti-virus software, fire walling, and network security devices.
• Install, terminate, test, and troubleshoot network cabling.
• Configure, connect, and troubleshoot common networking devices.
• Demonstrate knowledge of the common networking protocols through both written exams and hands-on use in laboratory situations.
Freshman Year |
Fall |
Spring |
|
CA110 |
PC Installation/Maintenance I |
3 |
|
CA130 |
Operating Systems I (DOS) |
3 |
|
CA215 |
Intro to Web Design |
3 |
|
CM110 |
Information Literacy |
1 |
|
CS151 |
Intro Computer Programming |
4 |
|
CA111 |
Installation/Maintenance II |
|
3 |
CA171 |
Network + 1 |
|
3 |
CA275 |
Operating Systems II (Windows) |
|
3 |
CM101 |
Public Speaking |
|
3 |
MA103 |
College Algebra |
|
4 |
| 14cr | 16cr | ||
Sophomore Year |
Fall |
Spring |
|
BU206 |
Business Communications |
3 |
|
CA250 |
Windows Server |
4 |
|
CA271 |
Network + II |
3 |
|
CA276 |
Operating Systems III (Linux) |
3 |
|
| Elective | 3 | ||
BU125 |
Technical Writing |
|
3 |
BU220 |
Human Relations in Workplace |
|
3 |
CA251 |
Advanced Windows Server |
|
4 |
CA257 |
Linux Server |
|
3 |
| Elective | 3 | ||
|
16cr |
16cr |
|