Tech FAQs

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E-mail Issues, Features, and Network Accounts

Q: How do I check my email?

A: Students can click the Red Envelope at the top of the page (second from the left). Employees can click the envelope with a red Z at the tope of the page (first icon on the left). Prefer to type the address? Students, go to Employees go to

Q: I don't remember my username or my password?

A: Should you forget or lose this information you must stop by the Computer Services office. Passwords will only be reset over the phone for students taking online classes after verification of identity. You must have photo identification with you to have your password reset.

Q: Can I see if my class is cancelled by checking my email?

A: By signing up for you may receive notifications when classes are cancelled via TXT messages, and e-mail messages.

Q: How long will my email account be available to use?

A: Your account will remain active until you leave DCC. After that point, we will send out an e-mail alerting you when we intend to purge old accounts. You will then have the opportunity to keep your account as an alumnus.

Q: I cannot connect to the Internet?

A: If you are unable to connect to the internet, check to make sure that the network cable at the back of the computer is plugged in and there is a light lit up indicating a link.  If this isn’t the case and the problem proves to be more elusive, please call us in the Technology Department and we will address the problem.  Should you be having this problem at home, call your local Internet Service Provider to assist you.

Anti-virus and Spyware Issues

Q:  I do not have an anti-virus program installed on my computer, does the college have a free one I can use?

A:  The college does not provide anti-virus software for students, but Microsoft Security Essentials is free for student use. It is relatively effective and easy to use. We recommend ESET Anti-Virus if you can afford it.

Q:  How do I know I have spyware on my computer?

A:  If your computer is not behaving normally, you likely have spyware. Pop-up windows, slowness, extra toolbars in Internet Explorer, or internet issues are typical symptoms of an infection. When scanning with ‘spyware cleaners’, you will often see Tracking Cookies listed. These will not harm your computer, but are placed by certain companies to try and monitor your browsing habits for marketing research. It’s like Nielson Ratings for TV, except without your permission (and they won’t pay you $5 either).

Q: What programs should I use to remove spyware from my computer?

A: The Technology Department has several different tools we recommend for cleaning spyware from computers. They are Spybot: Search & Destroy and Ad-aware SE. These programs can be obtained from the internet free of charge (try a Google search) or you can ask one of us in the Technology Department and we will happily provide you with copies. The programs function very much like an anti-virus scanner. They have libraries that will need to be updated, and you just instruct them to scan your computer and they will identify the spyware and allow you to remove it. In addition, the NOD32 Anti-virus that is installed on all campus computers has built-in anti-spyware capabilities. Additionally, has an online version of NOD32 that is quite effective if all else fails.

Network Resource Issues

Q: Is there a way to save my files to the network so that I can access them from any computer I log in on?

A: Yes, each student has a mapped network folder created for them on their first log-in to the domain.   This is known as your U: Drive and any files you save there can only be accessed by you. You will find your U: Drive listed in My Computer.

Q: Are we able to access any of the Library’s resources online?

A:  Yes, you can access the library’s catalog, databases, and other resources from the library page.

Q:  I have wireless on my laptop, are there any locations on campus where I can connect to the network wirelessly?

A:  Yes, there is wireless access in all campus buildings.  These access points utilize the 802.11g/n standard. If your computer is older and still utilizes 802.11b, it will still work, but may not be able to connect in all areas. The name of the DCC wireless network is ‘DCCsecure’.

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Dawson Community College | 300 College Drive | Glendive, Montana 59330
Phone: 1.406.377.3396 | Toll-Free: 1.800.821.8320 | Fax: 1.406.377.8132