SUMMARY OF WORK: The Enrollment Management Coordinator provides vision, leadership, and implementation for enrollment services to provide students with a seamless integrated service experience that is efficient and effective and provided in a manner that is highly learner/student-centered and reflective of the College’s mission and values. Under the supervision of the Vice President of Student Affairs, the Enrollment Management Coordinator works collaboratively with Admissions, Financial Aid, the Registrar, members of the faculty, the Athletics Department and CCC on-line to create a shared commitment to enrollment goals and active participation in accomplishing the goals in support of the College’s strategic initiatives.
JOB CHARACTERSTICS AND AREAS OF ACCOUNTABILITY:
Nature of Work: Must be customer service oriented and have the ability to articulate the value of the College’s residential, education experience to different types of people in large groups or individually. This position performs duties, which require attention to detail, accuracy, and timeliness. Work performed in an office setting requires daily contact with the public during normal working hours. In addition to regular working hours, position will occasionally have to work evenings and weekends, conduct view days, travel in state for college tours, high school visits, and to visit with non-traditional prospective students and support counselors/career advisors. Position is responsible for an enrollment management budget, which is to be spent frugally and to the best advantage for the College.
Personal Contacts: Extensive personal contact on a daily basis with prospective students, parents, high school teachers and counselors, OCHE and OPI officials. Extensive contact with the local and regional media, including but not limited to television, radio and newspaper personnel.
Supervision Received: Be a self-starter, creative problem solver, excellent organizer with high energy to meet deadlines and to manage a demanding schedule. Position must follow annual Enrollment Management and Marketing Plans as directed by the Vice-President of Student Affairs through memos, in person, and at meetings on a monthly basis or more often as needed.
Supervision Exercised: Provide DCC information and scheduling for 5 student ambassadors and work studies throughout the school year. During scheduled hours and as needed the 5 students provide information to prospective students through campus tours, phone calls, and physical help for all on campus recruiting and admissions functions.
Essential Functions: This position requires the ability to: communicate orally and in writing; read written material; adhere to written policies and procedures for all recruiting, and retention activities; decide how and where to spend the budgeted funds; assist in the production of press releases and public service announcements; recruit students; and coordinate college events. Position must be physically able to operate a vehicle; flexibility to travel and be away from campus for up to three weeks at a time; sit and stand for long periods of time; carry advertising/recruiting materials weighing approximately 25 pounds; set up exhibits; move and haul advertising and recruiting displays; lift up to 30 pounds; fine motor skills for a computer and cameras; reach with hands and arms; perform finger and hand dexterity; use visual acuity; and be mobile. Employee must have a valid driver’s license and be able to drive for long periods of time during morning, day and after dark; and in all seasons of Montana’s weather.
AREAS OF ACCOUNTABILITY AND PERFORMANCE
- Co-Chair the Enrollment Management Committee, and serve as a member of the Marketing Committee.
- Develop innovative policies and procedures and ensure there is a strong communication plan in support of operations for all enrollment management aspects of the college’s recruitment, retention, and graduation efforts and initiatives integrating marketing, recruitment, outreach and follow up.
- Work with appropriate College officials in developing, implementing, and enhancing usage of the Ellucian Banner Student System, Copley, Email and Texting softwares with special emphasis on Admissions, Recruitment, Registration, and Records.
- To assist in development of coordinated financial aid, advisement and registration processes for new students. To present the college with studies, reports, and analyses of admissions data as requested. To manage and participate in recruitment and admissions activities.
- Identify, recommend, and implement new and emerging technologies as well as relevant applications of present systems in support of enrollment management and college relations.
- Provide active involvement in partnership programs between the college, local high schools, business & industry partners, select community-based organizations and state organizations in areas such as dual enrollment, continuing education enrollment processes, career and transfer pathways, and CCC on-line.
- Responsible for all college publications – work closely with the graphic designer for the development publications including layout preparation and printing as required.
- Provide leadership to college relations including communication distribution channels, college website, marketing, public information and social media development and review including the development and implementation of Web-based strategies leveraging social networking and on-line marketing applications.
- Coordinate and facilitate all campus events in regards to recruiting and orientation, specifically: Personal Visits, Group High School Visits, Buccaneer Days, Advance Registration, and Orientation.
- Develop, implement, and monitor outcomes assessment of enrollment management strategies, analyzing data and writing reports to guide future action.
- Foster a departmental climate that promotes and supports innovation and improved services to students and the community. Serve as an internal resource to members of the college on matters related to admissions, enrollment management and college relations.
- Provide Dual Enrollment oversight, in all aspects of dual enrollment recruitment, marketing, school and public information sessions, student briefings and career fairs (occasional night and weekends), as well as on-campus events in support of Enrollment Management. Assist in coordinating with community college faculty and administrators the processes for credentialing dual enrollment teachers and for course approval. Coordinate college placement testing in area high schools for prospective dual enrollment students. Work with Financial Aid and Business Services offices to ensure accurate reporting relating to student records, grade and attendance rosters, admissions and enrollment records. Develop close connections with high schools and counselors and meet with high school students on a regular basis by coordinating with the registrar and high schools to schedule dual enrollment classes and to register students, during each semester prior to registration deadlines. Arrange dual enrollment meetings between high school and community college representatives and attend meetings to give updates. Develop and provide communication (brochures, websites, handouts, etc.) to high school students, parents, teachers, counselors and administrators about the dual enrollment program.
- Deliver quality services to both internal and external constituents in a professional helpful and courteous manner. Review and resolve issues that student direct to the Coordinator’s office.
- Provide support to prospective and returning students in the enrollment services process by problem solving, improving services, and removing barriers.
- Develop and effectively administer the departmental budgets, including budget forecasting, planning and monitoring of expenditures.
- Maintain an exceptional student-centered/customer service environment.
- Comply with College policies and procedures regarding work schedule, punctuality, leave requests, and confidentiality of all information.
- Perform other duties as assigned by the Vice President of Student Affairs, where necessary to the operation and welfare of the College.
DCC values professionalism in its employees. The following attributes and behaviors are identified as examples of what is expected of an employee:
Display empathy and positive regard for others in written, verbal and non-verbal communications.
Work effectively with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility.
Dress appropriately for a workplace with frequent customer service interaction and community outreach.
Meet all required standards of confidentiality and safety. Maintain work areas in a clean and orderly manner.
EDUCATION AND EXPERIENCE:
The above knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to:
- Earned Bachelor’s degree and 3 years of recruitment or outside sales experience or equivalent combination of education and experience required.
- Excellent team leadership and management skills, including ability to motivate, build consensus, evaluate performance, and facilitate training and professional development.
- Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
- Demonstrated high quality oral and written communication skills.
- Strong computer skills/technology skills including experience with web-based student services environments and student information systems. Ellucian Banner experience preferred.
- Excellent sales experience and consumer relations background.
- Ability to travel between campuses and work evening and weekends, as necessary.
COMPLETED APPLICATION PACKET MUST INCLUDE:
- Completed Dawson Community College application
- Current resume
- Cover Letter
- Copies of college transcripts
- Three professional references (names, addresses, and phone numbers).
INQUIRIES MAY BE DIRECTED TO:
Human Resources Department
Qualified protected class individuals are encouraged to apply. Dawson Community College must comply with the Immigration Reform and Control Act of 1986. If hired, you will be required to provide documents to show your identity and authorization to work.
Dawson Community College does not discriminate on the basis of creed, race, religion, gender, national origin, age, disability, veteran status, genetic information, pregnancy status, marital status, gender identity or expression, or sexual orientation with respect to access, employment, programs, or services.
The College is in compliance with Executive Order 11246; Title VII of the Civil Rights Act of 1964, as amended by the Equal Employment Opportunity Act of 1972; Title IX regulation Implementing Educational Amendments of 1972; Section 504, Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; the 1991 Civil Rights Act; the Age Discrimination in Employment Act of 1967, as amended; the Vietnam Era Veterans’ Readjustment Assistance Act of 1974; Title 49, the Montana Human Rights Act; and all other federal, state, and college rules, laws, regulations and policies.
Inquiries or complaints concerning these matters should be brought to the attention of John Bole, Director of Student Learning and Engagement, Title IX Coordinator. Telephone: (406) 377-9416. Email: [email protected] Office: 117 Library. Mailing Address: John Bole, Title IX Coordinator, 300 College Drive, Glendive, MT 59330