TITLE: Information Technology Specialist II
DEPARTMENT: Information Technology
STATUS: Full-time, classified
SUPERVISION RECEIVED: Director of IT
SUPERVISION EXERCISED: Student Employees
IT Specialist II diagnose computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs. Specialists II may also set up computer equipment, schedule maintenance and teach clients to use programs. Other job duties can include minor repairs and computer parts ordering.
IT Specialists II require strong knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, operating systems and basic computer programming. Familiarity with electronic equipment, Internet applications and security may also be required. A Specialist II position requires excellent communication skills because of frequent interaction with clients.
Confidentiality: This position also requires a high degree of professionalism and confidentiality as this position has access to all college information, employee information, student data, etc. All Federal and state laws and institutional policies regarding confidentiality of student records (FERPA) and employee information must be adhered to.
Personal Contacts: Daily contact with faculty, co-workers, students and vendors.
Essential Functions: Position requires ability to: communicate well orally and in writing; visually demonstrate and inspect equipment; prioritize work; operate a computer and related equipment; troubleshoot computer and network problems; train faculty and staff in use of technology; maintain inventory; install and maintain technological equipment and software; lift 50 pounds; ability to climb and enter hazards environments for repairing and upgrading faulty equipment.
DUTIES AND RESPONSIBILITIES:
- Faculty/Staff Computing:
- LAN (Local Area Network) manager assistant.
- Provides assistance in the use of LAN hardware and software.
- Applications resetting and access.
- Audio and Visual
- Assists with all A/V equipment including TV’s, VCR’s, projectors, overheads, and sound equipment.
- Ability to manage the recording sound board and remote cameras.
- Ability to monitor the CATV system in recording, playback and copying recordings.
- Printer access thru out the campus.
- Sets up, verifies and runs jobs using job control language statements and/or other appropriate commands.
- Monitors scheduling system to ensure proper scheduling constraints, completion and disposition of jobs.
- Analyzes and recovers system when malfunction occurs.
- Monitors security procedures.
- Performs back-up, recovery and systems monitoring.
- Directs input and output queues, readers, writers and classes to meet scheduling commitments.
- Documents all new, changing and malfunctioning jobs related to the hardware and software in an on-line file.
- Troubleshoots software and hardware on-line to maintain performance and system throughout.
- Monitors job output, using bureau documentation to ensure proper printing, correct breakdown and accurate delivery of customer files.
- Monitors hardware and software on LAN/WAN systems.
- Monitors jobs using a computer terminal or personal computer (PC).
- Maintains tape library and monitors to ensure available resources.
- Monitors environmental equipment (air conditioning, humidity and temperature of computer equipment).
- Assists customers resolve problems with computer hardware and software (backup for help desk).
- Provides technological support to students, staff, faculty and administration in a professional manner. (Support includes but is not limited to setting up office space, functional issues, understanding how to utilize printers and equipment, etc.)
- Coordinates and schedules work with vendor service providers.
- Helps maintain inventory of all technology hardware/software with business office.
- Possess a clear understanding of who has access to confidential information. Professionalism in the confidential data that this position has access to is paramount.
- Participates in institutional effectiveness committee structure.
- Performs other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge: This position requires basic knowledge of set-up, repair, and maintenance of computer hardware and software. Knowledge of local area network set-up and maintenance. Incumbent must have knowledge of the Internet, A/V equipment, and Fiber and Wireless Networks.
Skills: This position requires skills in set-up and maintenance of computer and technological systems. Incumbent needs to possess skills that effectuated the training of employees in the use of technology based equipment.
Abilities: This position requires the ability to: communicate effectively orally and in writing; follow verbal and written instructions; establish effective working relationships with fellow employees, supervisors, and the public.
EDUCATION AND EXPERIENCE:
The above knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to:
- A two year degree in microcomputer support technology or related computer field preferred or equivalent experience.
- Four or more years experience with computer hardware and software installation, networking, and maintenance preferred.
- Ability to possess certification in required job skills.
- Valid driver’s license required.