TITLE: Director of Information Technology
POSITION: EXEMPT, full time, 12 months
DIVISION: Business and Finance
SUPERVISION RECEIVED: Vice President of Business and Finance
SUPERVISION EXERCISED: Associate Director, IT Specialist I’s, IT Specialist II’s, Student Employees
JOB SUMMARY: Position is responsible for the campus IT infrastructure, including wired and wireless networks, servers and server applications, and the Banner ERP system. In addition, the position oversees planning, installation, maintenance and troubleshooting of technology for personal computers and software, classrooms, computer labs, servers, web, distance learning, and administrative software. The Director works with a wide variety of campus stakeholders and ensures effective support of all campus technology.
Employees at Dawson Community College are required to demonstrate kindness, respect, integrity, professionalism, and caring regard. We adhere to the highest ethical standards in the fulfillment of our jobs, to honor the College and university policies and procedures and to promote the educational objectives of the institution. Respect creates an atmosphere conducive to learning. Respect, in this sense, is a minimum threshold for our interactions with each other. A higher threshold is a “caring regard” for the people with whom we work.
Professionalism at DCC includes being mindful of our actions when working with students, colleagues, co-workers and our community members. Respect and “caring regard” for those with whom we share the common purpose of serving students is a paramount value. Professionalism and respect for others is an expected part of DCC job performance.
Nature of Work: This position performs professional and technical duties in the operation of technology components for the campus. Position must pay attention to detail and timeliness of activities. Position works primarily indoors and will frequently perform heavy lifting (computers, servers, audio/visual equipment, and computer related hardware). Position must be able to troubleshoot problems and establish good relations with the faculty and the community.
Personal Contacts: Frequent contact with college employees, students, community members, and vendors.
Supervision Received: Position is self-directed; receives work orders and email concerning problems or need for information and/or assistance.
Supervision Exercised: On a daily basis, position will supervise the Associate Director of Information Technology, and oversee the supervision of IT Specialists and students. Position will train all personnel to perform job duties according to best practices to prevent loss or damage of information and equipment.
Essential Functions: Position requires ability to: install, configure, and maintain complex wired and wireless networks, administer Windows and some Linux servers, and support and manage enterprise applications. The incumbent must be able to communicate effectively orally and in writing; prepare and present policies and procedures for department and institution; make long-term plans for technology deployment and management that align with the Strategic Plan of the Institution; manage significant budgets using standard accounting practices; manage records and equipment where errors could severely disrupt operations and cause irrecoverable loss; visually demonstrate and inspect equipment; prioritize work; operate a computer and related equipment; troubleshoot computer and network problems; train faculty and staff in use of technology; maintain inventory; purchase, install and maintain technological equipment and software.
AREAS OF JOB ACCOUNTABILITY AND PERFORMANCE:
Computer Network Management:
- Install and maintain all network connections.
- Perform operating system upgrades.
- Maintain all client and server network hardware and software.
- Install, setup, and configuration of network switches (HP ProCurve).
- Maintain and administer VPN for off-campus access to employee resources.
- Install, configure, and maintain wireless access points and controllers (Meraki).
- Maintain and administer core network applications including DHCP, DNS, etc.
- Stay abreast of network technologies through training, peer advisory, trade publications, and electronic resources.
- Train faculty and staff to use local area network.
- Ensure stability of primary network backbone infrastructure.
- Perform wiring of new connections and repair of old connections for CAT5 and fiber optic connected devices.
- Troubleshoot and resolve network problems.
- Trace and resolve excessive usage of network resources using relevant technologies.
- Evaluate, Install, and maintain server-grade computing hardware.
- Install and administer/maintain Windows and some Linux server operating systems.
- Install, administer, and maintain applications running on servers, including:
- ESET (anti-virus)
- Windows Software Update Service (WSUS) and Windows Deployment Service (WDS)
- Maintain and administer Active Directory domain.
- Maintain and administer windows file shares.
- Maintain and support servers in a VMWare virtualized environment.
- Install and maintain all network connections.
- Perform operating system upgrades.
- Monitor and maintain backups of mission critical files.
- Setup and maintain server storage.
- Provide technical assistance with phone equipment and connections.
- Primary liaison to outsourced telephony provider.
- Evaluate and make recommendations on bandwidth and connectivity needs.
- Install and maintain connections with MUS systems and with local ISP’s.
- Install and maintain firewalls and routers.
- Configure internal-external IP address/port mappings
- Configure external address pool and NAT (network address translation) settings.
- Manage traffic shaping appliance (Packetshaper).
- Chair Technology Committee.
- Direct committee meetings and purchases: servers, desktops, software, etc.
- Research how advances in computing hardware and software affect spending of Technology Fee.
- Address concerns raised during meetings in a professional and supportive manner.
- Manage Technology Fee budget.
Administrative Computing (Ellucian Banner):
- Ensure connectivity to INB and Self-Service Banner interfaces.
- Ensure connectivity to Oracle server.
- Ensure connectivity to legacy system.
- Provide technical support for software issues, and escalate other concerns to appropriate support personnel at UM and Ellucian.
- Maintain Ellucian Banner documentation (bookshelf, release guides, etc.) on shared network storage.
- Coordinate and plan software updates to Banner Finance, Banner Financial Aid, Banner Student, Banner HR, and Banner Self-Service with functional users.
- Ensure Banner training resources and documentation are available to functional users.
- Setup and maintain various aspects of Banner Self-Service via Web Tailor.
- Provide equipment and resources for training employees in use of Banner.
- Setup VPN software and ensure Java clients are updated.
- Setup printer connections for Banner reports and processes.
- Coordinate maintenance windows and server downtime with UM personnel.
- Install and maintain web server software, including:
- PostGres and MySQL
- Develop forms and content on web site.
- Maintain organization of web site content.
- Perform editorial duties as needed.
- Develop custom displays for web site content via PHP, Drupal, and other web technologies.
- Install and maintain streaming media server for athletic events.
- Configure and maintain Eventlink service for calendars and emergency notifications.
- Collect and analyze website statistics and performance metrics.
Information Security & Security Hardware:
- Manage Active Directory accounts and permissions
- Maintain file system permissions and file sharing permissions on servers.
- Create and maintain student e-mail accounts.
- Create and maintain employee e-mail accounts, e-mail archives, and distribution lists.
- Maintain server administration accounts for management and backup.
- Maintain permissions and user accounts for Banner INB, Self-Service, VPN, and database server access.
- Manage hardware and software for campus security cameras.
- Maintain off-campus access to HVAC system via network.
Performs other duties as assigned.
Knowledge: This position requires an extensive knowledge of set-up, repair, and maintenance of network and server hardware and software. Knowledge of local area network set-up and maintenance including fiber optic and copper wiring. Knowledge of Internet technologies.
Skills: This positions requires skill in set-up, repair, and maintenance of network and server systems. Skills in software and hardware troubleshooting. Skills in equipment and software training.
Abilities: This position requires the ability to: be self-directed; supervise; be on-call for network and server emergencies 24/7; keep abreast of new technology; troubleshoot; train employees; lift and carry computer components; communicate effectively orally and in writing; follow verbal and written instructions; establish effective working relationships with fellow employees, supervisors, and the public.
JOB PERFORMANCE STANDARDS:
Evaluation of this position will be based primarily upon performance of the preceding requirements and duties. Examples of job performance criteria include, but are not limited to, the following:
- Adheres to the highest standards of professionalism and confidentiality.
- Performs assigned duties.
- Competently installs and maintains technological systems for the college.
- Capably trains faculty and staff in the use of the computers and technology.
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Observes safety and security procedures; Uses equipment and materials properly.
- Develops strategies to achieve organizational goals; Adapts strategy to changing conditions.
- Effectively supervises assigned direct reports.
- Establishes good rapport with community for use of technology services.
- Maintains accurate and timely records.
- Prepares and submits accurate and timely reports.
- Deals tactfully and courteously with the public; Manages difficult or emotional customer situations; Responds promptly to customer needs.
- Observes work hours.
- Is consistently at work and on time.
- Understands basic business practices.
- Manages competing demands; Changes approach or method to best fit situation; Able to deal with frequent change, delays, or unexpected events.
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
- Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
- Seeks increased responsibilities; Takes independent action.
- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values.
- Establishes and maintains effective and efficient working relationships with Department supervisors, employees, students, other agencies, and the general public.
EDUCATION AND EXPERIENCE:
The above knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to:
- A Bachelor’s Degree in Computer Information Systems, Computer Science, or a related degree and/or equivalent experience in a related field/college setting.
- Five or more years of experience with network and server hardware and software management, enterprise application support, and maintenance of complex IT systems.
- Must be able to be bonded and submit to a criminal background check.
- Must possess valid MT driver’ license.
INQUIRIES MAY BE DIRECTED TO:
Human Resources Department
Qualified protected class individuals are encouraged to apply. Dawson Community College must comply with the Immigration Reform and Control Act of 1986. If hired, you will be required to provide documents to show your identity and authorization to work.
Dawson Community College does not discriminate on the basis of creed, race, religion, gender, national origin, age, disability, veteran status, genetic information, pregnancy status, marital status, gender identity or expression, or sexual orientation with respect to access, employment, programs, or services.
The College is in compliance with Executive Order 11246; Title VII of the Civil Rights Act of 1964, as amended by the Equal Employment Opportunity Act of 1972; Title IX regulation Implementing Educational Amendments of 1972; Section 504, Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; the 1991 Civil Rights Act; the Age Discrimination in Employment Act of 1967, as amended; the Vietnam Era Veterans’ Readjustment Assistance Act of 1974; Title 49, the Montana Human Rights Act; and all other federal, state, and college rules, laws, regulations and policies.
Inquiries or complaints concerning these matters should be brought to the attention of Leslie Weldon, Human Resource Director, Title IX Coordinator. Telephone: (406) 377-9412. Email: [email protected] Mailing Address: Leslie Weldon, Title IX Coordinator, 300 College Drive, Glendive, MT 59330